We will now check to see whether your report meets our threshold for a Formal Flood Investigation, however, if it does not, we will still provide bespoke advice and guidance for you within 20 working days.
Please note during widespread flooding incidents we may be unable to respond within 20 working days.
Please note that this service is not to be used in an emergency and is only used to collate records of flooding. If it's a flooding emergency, you should dial 999 or 112.